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By the time we neared Napier we were all for a cup of coffee and drove into the parking lot of a McDonald outlet. We placed our orders at the self-order kiosk at the entrance of the outlet and opted to be served at the counter rather than at the table. After a while I saw the display of our order number on the display counter. When we went to the counter we were told that the order would be serviced from the beverages counter. At the beverages counter we were told that the order would be served on the table. We did wonder how they would locate our table unless they recognized us in person. In the meanwhile, I noticed that many others who had placed orders after us were being served. Repeated attempts at the beverages counter met with the unsmiling “we will serve you at the table” comment. Time was going by without us getting a smell of the coffee we had ordered. Patience ran out and I demanded that the order be cancelled because it was over half hour since we had been at the outlet. A Supervisor was called and I explained the delay that had taken place. She asked the lady who was supposed to serve us and she mumbled something I didn’t understand. The Supervisor processed the refund and I asked for the complaint book. I was astonished when she gave me a scrap of paper and said that I could write on that for the Manager to be shown that! Well, that must be their system. I wrote out the complaint and we trooped out of the outlet. That spoilt our moods and we decided to leave Napier and skip Hastings too. The bigger towns seems to have a different character altogether as compared to the smaller ones, where we felt more welcome and warm.
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